Ideas From the thinking behind Omnicomplexity
The calm you are proud of is being paid for
Every reliable organisation has a process that never seems to go wrong. The month-end close that always lands. The release that always ships. The programme that never slips. From a distance it looks like good management. Up close it is usually a person.
The floor looked calm and ordered from the doorway. It was calm and ordered the way a spinning plate looks still. Somebody, somewhere just out of your eyeline, had their whole hand under it.
That steadiness is real capacity being spent, and it shows up on no report. It holds right until the person holding it leaves, burns out, or is moved to the next fire. Then the process everyone trusted is the first thing to break, and nobody saw the bill coming.
The book puts a name and a price on that hidden account, and shows how to read it before it fails rather than after.
Seeing that cost early is exactly what we bring into an engagement. Read why imported change keeps failing.
This is the argument of the book. Omnicomplexity follows it through real organisations, all the way to what to do on Monday.